DESIGN AND IMPLEMENTATION OF A WEB BASED STUDENT COLLABORATIVE LIBRARY (A CASE STUDY OF SCHOOL OF INFORMATION AND COMMUNICATION TECHNOLOGY, FEDERAL UNIVERSITY OF TECHNOLOGY MINNA, NIGER STATE)

ABSTRACT

Library has been a very important aspect of educational and information sector of any institution. The success/failure of any library largely depends on proper management. So many libraries have suffered failure because of the inadequate management in handling information as customer-based and delivery-based complaints. Processes and systems of complaint handling are discussed in context of continuous improvement and problem solving. In addition, methodologies and models supporting employee empowerment are discussed. The main purpose of this study is to create an interface solution to unify communication between a team of operative purchasing and the customer in order to improve data acquisition and utilization within decision-making. The most critical elements of this study pertain to analysing the present state, choosing the correct system for complaint management, and designing documents to support the communication towards both suppliers and customers.

The study was carried out in the form of focused interviews. At an early stage employees from different positions were interviewed for relevant background information. In addition, current processes were studied both from quantitative and qualitative point of view and the performance was evaluated in comparison against two other teams alike. Managerial interviews had an important role in the development process from a strategic point of view.

regards members and users of the library. It’s now therefore aim at developing a web-based student collaborative library, which will help direct and position library

to meet its ever increasing demands in higher institution, Federal University of Technology, Minna (FUTMinna) as a case study. In the course of the development of this new system, the current system was analytically and critically studied or assessed and thus the identified strengths and weaknesses were highlighted and a new system was designed for the weakness. PHP, a web programming language was used to code the program modules developed for the system while Microsoft access was used for the database.

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