CHAPTER ONE

INTRODUCTION

1. BACKGROUND OF THE STUDY

The star printing and publishing company limited Enugu was born on the 1st October 1975.  it took from the reliable  publishing company ltd. Publishing of renaissances newspaper.  The maiden publication was launched in October 1st 1975 and was called daily star” and subsequently “ the star” was adapted by the company the company is managed by men if proven integrity in the field of management. They realize the important role of communication play in any business set up in order to propagate this role workers of different position in the company have been sent on course both in service and long term overseas training in order to achieve improved performance it is disheartening therefore to finds out that after all these efforts the communication system in the organizaiton continued to deteriorate.  In the words of EB flipo et ab commumcation serves as a lubricant that faster the smooth operation of the management process.  In contrast to what is obtained these days in business organizaiton, which is characterized, by management directive and authoritarian behaviour of management.

Adequate communication system ensures flexibility and   offers the management and subordinate the opportunity not only to identify problems but also to co-operate in designing solution to them. The cause of communication problem in the company could be attributed to the fact that individual differs.

This is problem that a company inherits because they are common to the society individual are born with different potentialities they also must have had different experience during their childhood youths and as adult   they have had employers an supervisor who have exerted a variety of influence upon than problem arising from the company psychological climate which tends to obstruct communication.  One organization may be permissive in that employees allowed expressing them selves freely and encouraging participating in way of the important activities.  Another organizaiton may be autocratic that individuals are expected to express their opinion and otherwise discouraged from engaging in participative activities expect in rare instance such might be the case of star printing company limited Enugu.

Mechanical inefficiency could also be the cause of the problem in the company. This advanced in the same that they originate from lack of proper facilities on means of communication like telex telephone telegrams fax machines etc.  These factors on tools used for receiving or sanding urgent business information when any of these equipment is not functioning proper information flow is distorted and this is in the interest of the organization this study intends to survey the various ways by which the management of the above named company communication with its environment it is no exaggeration to say that the communication function is the means by which organized activity is unified communication may be cooked up as the means by which behaviours is modified change is effected information is made  productive and organizational goals are achieved. Whether we are considering business enterprise the transfer of information from one individual to another is absolutely essential.  Acting as a binder communication provides information that garden both the smallest subunit and entire complex towards organization goal accomplishment.

Communication is essential for internal function any organization because it integrate the management function special communication is needed to establish and disseminate goods to develop and arouse members of the organization to lead direct motivate and create a climate in which people wants to contribute.  Communication also relate the enterprise to is external environment it is through information exchange that controlled of he division are aware of how their products are.  And also through communication an organizaiton comes into an open system interaction with is environment               

1. STATEMENT OF THE PROBLEM

Inadequacy and distortion of information in the star printing and publishing company limited Enugu have led to several ugly consequences like strike action work to rule sit done or go slow which has shown inadequate communication system.  Inadequate communication process in the company has led to great financial loss vita information requiring immediate crucial decision often arrive late that a great loss has been incurred before the information is received.  Delay in communication procedures have endangered management effectiveness unfortunately where this is the case the result has been that rumours arise and often- inadequate communication general misunderstanding and possible low employee moral such has been the problem of the forementioned company.

There is misunderstanding between management and different department in the company showing ineffective and uncoordinated communication system must often workers felt that their right such as lawful participation in the communication process as well as in the decision making process are neglected the result has been wrong speculations and this has led to confusion and lack of confidence unhealthy rumours and even conflict between management and workers.       

OBJECTIVE OF THE STUDY

This study is to investigate the improtant of communication system as effective tools in the management of star printing and publishing company limited Enugu has the following arms or objectives.

1. To point the importance of communication in the management of any organization.
2. To reveal the problem of inadequate distortion of information in the company.
3. To map out or design the solution to the problems of lack of communication gadget in the company
4. To reveal the problem of having unqualified staff at strategic points in different department in the printing company.

To reveal the misunderstanding between management and different department due to infective and uncoordinated communication system in the printing company limited