HUMAN RESOURCES MANAGEMENT AS A TOOL FOR EFFICIENCY IN THE HOSPITALITY INDUSTRY (STUDY CONCORD HOTEL OWERRI, IMO STATE AND LIKE LAKE RESORT ENUGU STATE)

ABSTRACT

Human resources management as a tool for efficiency in the hospitality industry is the focus point of the research work. An indept survey method is adopted by the researcher to investigate how proper human resources management serves as a tool for efficiency in the hospitality industry.  The truth of the subject matter revealed that it is either we embark on good human resources planning or we prepared to face business failure as a result of non realization of the truth that human resources is indeed one of the greatest assets of any business enterprises.  Be it as it may the study indicate that the success of hospitality business depends on effective recruitment, selection and staffing policy and also proper salaries and wages administration.  Training and manpower development is a pancea for adaptability and functionability of employees in terms of skill mastership for the job.  It is interesting to observe in this study that there is relationship between higher productivity and workers motivation through holistic welfarism policy.  There is no sure heaven for stakeholders in hospitality industry without proper industrial relations practices which is the sole responsibility of the human resources managers.  The research highlighted the truism of the relevance of industrial safety policy as an integral part of effective human resources management. Some of the impediments or factors affecting successful practice in personnel administration are highlighted and recommendations made for the benefit of stakeholders in the hospitality industry.