REWARDS AND EMPLOYEES’ JOB SATISFACTION OF SELECTED OUTSOURCED SERVICE PROVIDERS IN JOS, PLATEAU STATE, NIGERIA

ABSTRACT

Over the years, rewards and job satisfaction have been issues of concern to employers and employees in various organizations globally. Outsourced service providers in Jos, Plateau State are not exceptions. Besides, inadequate reward factors such as pay, fringe benefits, recognition, promotion and job security are some of the major reasons responsible for employees’ dissatisfaction and intention to leave their current organizations. Moreover, the immediate precursor of lack of satisfaction or dissatisfaction of employees of outsourced service providers has been caused by low or poor rewards which raise great concern for both academic administrators and human resource managers in Nigeria. In light of the above, this research sought to examine the relationship between rewards and employees’ job satisfaction of selected outsourced service providers in Jos Plateau State.

A survey research design was adopted. The population consisted of all the employees of the five (5) selected outsourced service providers in Jos, Plateau State. The sampling technique used was census. A census method was used to study the population which stood at 541being the entire employees of the five selected outsourced service providers. A total of 541 copies of the questionnaire were distributed; out of which a total number of 448 (82%) were properly filled and returned, while 93 (17.2 %) were not returned. A validated questionnaire was used as the research instrument. The result of the reliability test utilizing Cronbach’s Alpha test ranges from 0.762 to 0.956. Simple regression analysis and Pearson product moment correlation test were used to test the hypotheses.

The findings of this study revealed that pay (R² = 0.665, p<0.05), fringe benefits (r=0.747, p<0.05), Recognition (R² = 0.558, p<0.05), Promotion (R² = 0.683, p<0.05), and Job Security (R² = 0.711, p<0.05)have positive significant effect on employees’ job satisfaction of selected outsourced service providers in Jos, Plateau State.

The study concluded that, all the reward factors had a significant positive relationship with employees’ job satisfaction of the outsourced service providers in Jos, Plateau State. It is therefore, recommended that management of these outsourced companies improve on these rewards that have a direct and significant effect on employees’ job satisfaction (pay, fringe benefits, recognition, promotion and job security) in order to reduce the level of dissatisfaction among employees which could lead to low performance and productivity.

Keywords: Rewards, Pay, Fringe Benefits, Recognition, Promotion, Job Security, Employees’ Job Satisfaction, Dissatisfaction, Outsourced Service Providers.